1. The seller can only sell used/refurbished/seal open items
2. Once the item is listed and if you intend to sell outside used.zoukart.com, please change the item to “Out of Stock” immediately. If you fail to act and a buyer ends up buying it, the account will be suspended. The account will be permanently blocked after 3rd time.
3. After a sale, the seller will notify the buyer about the price post 2 days from the time the buyer receives the product.
4. Under any circumstances, if the buyer receives a damaged/wrong item or empty package, only the seller will be held responsible and the deal will be off. The buyer is entitled to a full refund.
5. Within 3 working days seller have to ship the product.
6. Sellers cant use his phone number or any 3rd party website link or any direct contact information on the product description/store profile or anywhere. If we found such a thing we will suspend the account for 7 days/permanents ban.
7. IF ANY SELLER SELLS BRAND NEW SEALED PACK ITEM HE/SHE HAVE TO PAY 2.9% OFF THE SELLING PRICE TO THE ZOUKART.
8. EVERY SELLERS HAVE TO PAY 2.99% SERVICE CHARGE TO ZOUKART. IT IS APPLICABLE FROM 23RD OCTOBER 2020 12AM.
9. In case of occurrence of any new situation or matter, which is not mentioned in the rules above. The admin will look into the situation closely and will make a decision to resolve the issue, which the buyer and seller will abide by or seller/buyer have to follow admin final decision.
10. If the buyer is returning the product back to the seller, the seller also have to make a video of unboxing post receiving the item. The seller will contact the admin in case of damage goods and share the video. Admin will investigate based on the unboxing video and will examine the packaging. If the packaging was satisfied and the product was still damaged, the admin can decide that the product was damaged during the transition. If the packaging was found unsatisfactory then the damage will be considered valid. Both buyer and seller will abide by the decision making of the admin since it will be based on visual proof.
11. Under any circumstances if the buyer receives damaged / wrong item or empty package, only the seller will be held responsible and the deal will be off. The buyer is entitled for the full refund. This is followed to ensure harmony of the deal, to avoid scam and guarantee that both the party meet their needs. Seller are requested to make any deal only if they are ready to follow the method.